Customers located in Japan have certain rights regarding their personal information under the Act on the Protection of Personal Information (APPI). You can exercise these rights using the options below.
Data Disclosure or Download (Disclosure)
You may request disclosure of the personal information we hold about you (including order history and account information).
Response Time: We will respond without delay (within a reasonable period of time) after receiving the request.
Corrections to Registration Information (Corrections, Additions, Deletions)
If the personal information we hold is inaccurate, you may request that it be corrected, updated, or deleted (e.g., an incorrect address, a misspelled name, etc.).
Suspension of Use or Deletion (Suspension of Use, etc.)
In certain cases, you may request that we suspend the use of or delete your personal information (including account deletion).
⚠️ Important: Due to tax and regulatory compliance, security, and fraud prevention requirements, we may not be able to delete all information immediately.
Withdrawal of Consent / Changing Privacy Settings
You have the right to withdraw your consent to tracking technologies—including consent related to Shopify marketing—at any time. This will apply to your future use of this store, and data collection for optional purposes will be discontinued.
Privacy Settings
Managing privacy settings. Depending on where you live, you may have the right to opt out of the sale of your personal information, withdraw your consent to tracking, or customize your cookie settings.
Contact Us
For inquiries regarding the handling of personal information and the exercise of your rights, please contact us at the address below.
Email: dros@orca.eu
Address: 102 Boulevard de l'Eurozone, 7700 Mouscron, Belgium
Where to File a Complaint
If you are not satisfied with our response, you may consult with or file a complaint with the Personal Information Protection Commission (PPC) or an accredited personal information protection organization.
